Privacy Policy

Privacy matters to us – just like your trust.

We at Bharat Bhawan take the protection of your personal data very seriously. This privacy policy explains how we collect, use, store, and protect your data when you use our website or shop with us—online or in-store.

1. Controller Information

Bharat Bhawan – Indian Grocery Store & Online Shop

2. What Data We Collect

We collect personal data only when necessary and with your consent. This includes:

  • Name, address, and contact details (email, phone)

  • Delivery and billing addresses

  • Order and payment information

  • Communication history (emails, inquiries)

  • IP address and browser/device information

  • Cookies and usage data for analytics and site improvement

3. Why We Collect Your Data

We use your data for:

  • Processing and delivering your orders

  • Customer support and communication

  • Managing your account (if registered)

  • Improving our website and shopping experience

  • Complying with legal obligations (e.g. invoicing, tax laws)

  • Sending you offers and updates (only with consent)

4. Legal Basis for Processing

We process your personal data based on:

  • Article 6(1)(b) GDPR – performance of a contract

  • Article 6(1)(c) GDPR – legal obligations

  • Article 6(1)(f) GDPR – legitimate interest in improving services

  • Article 6(1)(a) GDPR – consent (for newsletters and cookies)

5. Data Storage Duration

We store your personal data:

  • Only as long as necessary to fulfill contractual and legal obligations

  • Afterward, data is deleted or securely archived based on German tax and commercial law retention periods

6. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience. You can control or disable cookies via your browser settings. Some essential cookies are required for the website to function properly.

We may use services like Google Analytics to understand website usage (with anonymized IP addresses).

7. Data Sharing & Third Parties

We do not sell your personal data.
 We may share it with:

  • Delivery and logistics partners (e.g. DHL, Hermes)

  • Payment service providers (e.g. PayPal, Stripe)

  • IT service providers and hosting companies

  • Legal authorities, if required by law

All partners are GDPR-compliant and bound by data protection agreements.

8. Your Rights Under GDPR

You have the right to:

  • Access your data (Art. 15 GDPR)

  • Correct inaccurate data (Art. 16 GDPR)

  • Request deletion of your data (Art. 17 GDPR)

  • Limit processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to data use (Art. 21 GDPR)

  • Withdraw consent at any time (Art. 7(3) GDPR)

To exercise your rights, email us at: bharatbhawan.web@gmail.com

9. Newsletter & Marketing Emails

We only send marketing emails or newsletters if you’ve opted in.
You can unsubscribe at any time via the link in the email or by contacting us.

10. Data Security

We implement modern technical and organizational measures to protect your data from unauthorized access, alteration, loss, or disclosure.

Our site uses SSL encryption for secure data transmission.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our services. The latest version is always available on our website.

13. Contact for Privacy Concerns

If you have any questions about our privacy practices or wish to file a complaint, contact:

Email: bharatbhawan.web@gmail.com
Voigtstraße 41, 10247 Berlin
Germany